Cloud Control Panel FAQs
Where do I need to login?
The link to the new self-service cloud platform: cp.bmit.com.mt
How do I login to the cloud platform?
Browse to cp.bmit.com.mt and on the right-hand side, under Account you can click on Login.
What services are available from BMIT Technologies cloud platform?
BMIT Technologies new cloud platform offers various services:
- Infrastructure as a service – Azure and Azure Stack
- Backup as a Service
- Domain and DNS Hosting
- Web Hosting
- SSL Certificates
- Email Hosting - Microsoft 365
How can I buy services from BMIT Technologies?
Navigate to the BMIT Cloud Control Panel and follow the steps shown in the purchasing Section of each service from the menu to the left of this page.
Note
If you are a new customer on this cloud platform you will be asked to register, please follow the Register section.
Why do I need to create an account to purchase the service?
An account is required since the services offered are mostly subscriptions and not one-time purchases. Customers with a registered account can track and manage their subscriptions.
BMIT Technologies is a B2B service provider thus it requires that customers are registered and provide a valid VAT number.
Can I give other contacts access to the cloud platform account?
Yes, the account owner may create multiple contacts within the account and assign different levels of permissions according to the user needs. Refer to the Account Management section.
Does the cloud platform allow 2-factor-authentication (2FA)?
Yes, 2FA can be configured by user from the account security settings. This provides an extra layer of security to your account and services. Refer to the Account Management section.
Web Hosting
What platform are the Web Hosting plans on?
Web Hosting plans are run on a Linux-based environment.
Does webhosting include an email?
No, Web Hosting Standard plan does not come with an email address / mailbox. We suggest that you look at our email hosting plans such as Exchange Online Plan 1.
Cloud Servers
What Cloud Server services will be available?
We have recently launched our new Azure Stack.
Microsoft 365
What will happen if I’m already subscribed to Microsoft 365?
If you have an active Microsoft 365 plan, you will need to contact BMIT via email at support@bmit.com.mt. BMIT Technologies will migrate your account and plan onto the new self-service cloud platform. You will need to access and follow the Services Management section to manage your subscription and data.
Note
You will need to submit your credit card on your next renewal.
What Outlook client does Microsoft 365 support?
Depending on the plan purchased, if it includes Exchange Online service then you can configure Microsoft Outlook client. Exchange Online only supports Outlook 2016 / 2019 version.
When purchasing Microsoft 365 Apps or any plan which has desktop apps included you will always have the latest updates and supported versions of your Outlook client.
What are the advantages of Microsoft 365?
With Microsoft 365 you will have the latest Office applications and upgrades included. With all applications available via web or mobile devices you can access your data from anywhere, anytime thanks to the 1TB OneDrive cloud storage which is included in the Microsoft 365 plans.
Click Here for more details and to see how we can help you find the right solution.
Credit, Refunds and Billing
Will I be refunded if I terminate the service?
If you decide to terminate the subscription/s you will be refunded at pro rata.
Can I create a billing contact?
Yes, you can create a new contact under your account and then proceed to change the default billing contact from your account details. Refer to the Account Management section
Do you send billing notifications?
Yes, notifications and reminders on invoices and payments are sent before due date.
What payment methods are available?
The cloud platform allows you to pay by Credit Card or bank transfer. You can select the default payment method from your account details. Cheques will no longer be accepted; we suggest using debit/credit card or via bank transfer.
Note
Card details are not stored on the cloud platform or within BMIT Technologies. Such details are handled and stored by the payment gateway provider.
When will my service be provisioned?
All services are provisioned once payment is received. For bank transfers, please allow up-to 6 working days for payment to be received and processed. Some services are manually provisioned; therefore, it requires manual intervention.
Can I configure auto-renewal?
We are currently working with our payment gateway provider to implement this feature. For the time being you may add funds to your account by pressing the Add Funds button which can be used for auto-renewal
Other Services
Can I register a .mt domain with BMIT Technologies?
No, for any domain that ends with .mt, requirements and regulations, BMIT Technologies cannot facilitate the procurement of any domain that ends with .mt. These domains need to be bought from NIC Malta website.
Once the domain is procured you can host your domain and website by purchasing the DNS hosting plan and Web Hosting Standard plan accordingly.
Can I host my domain at BMIT Technologies while registered elsewhere?
Yes, you may register your domain with another provider whilst still be able to host it on our cloud platform.
How can I transfer my Domain?
You can transfer your domain by accessing your current registrar and obtain or unlock the Authorization code / EPP Code.
Note
With some registrars you will need to open a support ticket with one of their agents to obtain the transfer code.
Once you have the Auth / EPP code you may proceed with the steps shown in the Purchasing Services section.
Warning
This may take up to 7 days for the domain to be transferred, during which your domain will remain active but will no longer be manageable until transfer is completed.